Terms & Conditions

Article 1 (Scope of Application)
These Terms & Conditions govern all accommodation contracts and related agreements between the property and guests. Any matters not specified herein shall be governed by applicable laws and generally accepted practices.
2. In cases where special agreements are made within the scope of laws and customary practices, such agreements shall take precedence over these Terms.

Article 2 (Application for Accommodation Contract)
Guests wishing to make a reservation must provide the following information:

1. Name of guest(s)

2. Dates of stay and estimated time of arrival

3. Accommodation fee (as stated on the booking platform)

4. Any other information deemed necessary by the property

5. If a guest requests to extend their stay beyond the original dates and such request is accepted, it will be treated as a new accommodation contract at the time of the request.

Article 3 (Conclusion of Contract)
The accommodation contract is established once the property accepts the reservation request.
2. Once confirmed, payment must be completed by the designated date specified by the property.

Article 4-2 (Infection Prevention Cooperation)
The property may request cooperation from guests regarding infection prevention measures in accordance with applicable laws.

Article 5 (Refusal of Accommodation Contract)
The property may refuse a reservation in the following cases:

1. If the application does not comply with these Terms

2. If no rooms are available

3. If the guest is deemed likely to violate laws, public order, or public morals

4. If the guest is associated with organized crime groups or similar entities

5. If the guest behaves in a way that significantly inconveniences others

6. If the guest is identified as having a specified infectious disease

7. If unreasonable or excessive demands are made

8. If repeated requests are made that interfere with service to other guests

9. If accommodation is not possible due to natural disasters, facility issues, or other unavoidable reasons

Article 5-2 (Explanation of Refusal)
Guests may request an explanation if their reservation is declined.

Article 6 (Guest’s Right to Cancel)
Guests may cancel their reservation by notifying the property.
2. Cancellation fees will apply according to the policy outlined below.
3. If a guest does not arrive by 11:59 PM on the day of check-in (or within 3 hours of the stated arrival time), the reservation may be treated as a no-show.

Article 7 (Property’s Right to Cancel)
The property may cancel a reservation if:

1. The guest violates laws or public order

2. The guest is associated with antisocial organizations

3. The guest causes significant disturbance

4. The guest is identified as having a specified infectious disease

5. The guest makes unreasonable or excessive demands

6. The guest repeatedly makes disruptive requests

7. The guest violates house rules (e.g., smoking in prohibited areas, tampering with fire safety equipment)

Article 7-2 (Explanation of Cancellation)
Guests may request an explanation if their reservation is canceled.

Article 8 (Guest Registration)
Guests must complete registration before check-in, including:

1. Name, address, and contact details

2. Nationality and passport number (for non-residents of Japan)

3. Any other required information

4. If payment is made by credit card or similar methods, these must be presented during registration if requested.

Article 9 (Room Usage Hours)
Rooms are available from 3:00 PM to 10:00 AM the following day.
2. Late check-out may be available for an additional fee:

• Up to 2 hours: ¥4,000 per hour

• Over 2 hours: full nightly rate

Article 10 (Compliance with House Rules)
Guests must follow all house rules posted within the property.

Article 11 (Operating Hours)

1. Guest support hours: 8:00 AM – 10:00 PM

2. Emergency support: 24 hours
   These hours may change if necessary.

Article 12 (Payment)

1. Accommodation fees are as stated on booking platforms

2. Payment must be made at the time of booking or upon request

3. Charges apply even if the guest chooses not to stay after check-in is available

Article 13 (Liability)
The property is liable for damages caused by failure to fulfill contractual obligations, except where such damages are not attributable to the property.

Article 14 (Inability to Provide Room)
If the reserved accommodation cannot be provided, the property will attempt to arrange a similar alternative with the guest’s consent.
2. If no alternative is available, compensation equivalent to the cancellation fee will be provided, unless the issue is not the property’s fault.

Article 15 (Guest Belongings)
The property is not liable for loss or damage to guest belongings, cash, or valuables brought onto the premises.

Article 16 (Luggage & Lost Items)

1. Luggage cannot be sent to the property prior to arrival.

2. Forgotten items will be returned by mail at the guest’s expense (within Japan). Items will be stored for 30 days and then disposed of if unclaimed.

Article 17 (Parking)
The property provides parking space but is not responsible for vehicle management, except in cases of intentional or gross negligence.

Article 18 (Guest Liability)
Guests are responsible for any damage caused intentionally or through negligence.

Cancellation Policy

• No-show: 100%

• Same day: 100%

• 1 day prior: 100%

• Within 5 days: 100%

• Earlier than 5 days: Free

Exceptions:

• For stays longer than 30 days booked directly (not via booking platforms), cancellation at any time will incur a 100% charge for the first 30 days.

• Non-refundable plans (e.g., via Booking.com) are subject to a 100% cancellation fee.

Maximum Occupancy
Up to 5 guests (including children and infants), unless otherwise approved.

Property Name:
SWEET LOGHOME / Private Inn Fuji